Monthly Archives: July 2015

The Creation of the Chief Digital Officer

The digital age is here, and corporate design structures, both vertical and horizontal, need to consider creating the role of Chief Digital Officer. This role is as important CEO and COO and should report directly to the board. No longer is it efficient to have a small portion of your business digitalized. We are not entering the digital age. It is already here. In fact, it has been here for quite some time already.

It is notable that only a few companies have embraced the digital transformation and overhaul, leaving everyone else in the dust. Speaking of the benefits of the cloud, social media, and relevant apps is long overdue. In ten years, we have seen the cloud explode in unprecedented ways. During the iPhone 6 debut and keynote, Apple boasted of an App Store with over 500,000 apps. Samsung is comparable. Each app is being accessed every day through mobile devices, and companies are doing very little to keep up.

It is understandable. Major changes require strategic thinking in unexplored areas of business. Often, the risk is too high for justification. Several companies have ventured out into the area have some aspect of their business on a digital platform, but these same companies are guilty of embracing an outdated and outmoded business model that doesn’t embrace technology. Decisions about the direction companies take are no longer left in the hands of executives. Instead, they are in the hands of consumers, and if executives ultimately fail in meeting the needs of customers in their chosen niche, those managers will quickly find themselves competing much harder than they need just to stay [...]

The Gap in Workplace Productivity

More than 200M adults in the US are part of the digital workforce, yet only 1-in-10 rate themselves as very proficient with the digital tools they use every day at work. Training has not kept pace with technology, and workers, businesses and the entire economy are paying the price.

Digital products and topics are rapidly proliferating and evolving, and yet there is virtually no professional development focused on these 21st century skills. For instance, organizations are using Dropbox and Box for file storage and sharing, Twitter and Facebook to connect with customers, and Google Docs and Analytics to run their businesses. These tools serve essential functions but they can only improve productivity with the right training.

A recent study by Deloitte, states that the rapid pace of technological change in the workplace is leading to a skills half-life of only 2.5 years. Organizations are failing to adapt their training programs quickly enough.

EKI-Digital has worked with businesses of all sizes, and in various industries to help them address the digital skills gap by designing, and deploying digital business solutions as a tool to improve how their business, run, grow and transform.

Link to Infograph

Digital Governance & Digital Ecosystems

Understanding digital ecosystems is crucial to your ability to succeed in digital and online environments and how you can go about achieving an effective management of your company’s digital ecosystems.

Digital Governance: Digital governance is a set of policies, roles, responsibilities, and processes designed to guide, direct, and control how content management, digital asset management, and eCommerce systems are used to satisfy business objectives.

After providing this useful definition, the introduction ensures the reader of the importance digital governance practices have in regards to both your ROI and general engagement on the web. There is a call to action about the responsibility of the company to support their IT staff by adopting effective digital governance practices.

The Value of a Digital Governance Strategy

By educating business and IT organizations of the potential pitfalls of a poor governance strategy. Ultimately, this discussion comes down to a demonstration of how a poor strategy leads to brand inconsistencies across platforms and an unfocused marketing strategy.

Three primary benefits of an effective governance strategy are presented in this section. Firstly, your company will be able to have a quicker ability to communicate with the market. Secondly, your brand will gain a more thorough consistency across the internet. Finally, your operational efficiency for both your workforce and your IT staff will receive a massive boost.

Choosing a Digital Governance Model That’s Right For You

Governance is never a “one-size-fits-all” approach, so it is important that you take into account both industry-specific, and company specific concerns before beginning the implementation of a strategy. Ultimately, you will want to both identify and engage with the primary stakeholders involved with your strategy: channel partners, internal teams, customers, and any others that are impacted by the [...]

Business in a Digital World

Business is a word that never changes – it will always be defined as the collection of industries, companies, and people that provide goods and services to others. However, the world around business can and does change, the most striking example of which is the use of digital technology, which has grown from a tiny percentage of businesses only two decades ago, to a staggering majority in the present day. Digital transaction management (DTM), defined as the use of digital technology to conduct business transactions, has become particularly important, both to businesses and customers alike. A recent study by Forrester Consulting explains the need for DTM, its use in the current business world, and its predictions for future expansion, as well as what businesses can do to make use of this technology.

The reason that DTM is so important has to do with the increased value that customers place on technology in their everyday lives, including purchasing decisions. According to the Forrester study, 74% of the U.S. online adult population will own smartphones by 2017, a figure that emphasizes exactly how integrated such technology is in the life of the average American. As a result, customers make more use of the business-related benefits that digital technology provides, including comparing brands and prices online and utilizing online shopping tools. This growing trend has lessened the impact that more traditional aspects of business, including brand identity and distribution strength, have on a company’s success.

Along with its increased importance for consumers, DTM is also highly sought-after by businesses. The Forrester study found that 93% of IT companies and 76% of LOB companies thought that creating a fully digital DTM experience for their customers was “Important” or “Very [...]

Secrets of Understanding Where Innovation Comes From

It’s no question that innovation keeps companies and products alive. Unfortunately in many of today’s marketing and product development departments, the scope of innovation has been limited. How many companies hire someone for the Head of Innovation role and expect them to deliver increased sales every year solely through new products?

Innovation should be integral to everyone’s role in the company from the entry-level employee to the President and CEO.

The reason? Innovation does not just come packaged as a product. It may come as a new way to implement a system or a new technique in accounting. Innovation takes your old ways of doing something, evolves them and makes them better for business.

Great leaders in successful companies realize that innovation is not limited to the Head of Innovation role. They nurture innovation wherever it sprouts so it can be encouraged across the entire organization.

Tools to Realize More Innovation

The 16 Types of Innovation model may be common sense but is it common practice in your organization? There are many more ways to be innovative and successful than just rehashing a product or releasing a new limited addition version.

When a business is faced with a new challenge, it must not limit its scope of innovation but adopt a full-business approach that looks for opportunities to grow across the entire organization.

Growth comes from consistent attention on the right innovative ideas. Use these 16 innovation types as a lens to can generate truly innovative solutions:

• Product Innovation
• Service Innovation
• Value Proposition Innovation
• Resource /Asset Utilization Innovation
• Channel Innovation
• Launch Innovation
• Brand Innovation
• Pricing Innovation
• Differentiating Innovation
• Customer Innovation
• Design Innovation
• Experience Innovation
• Partner Network Innovation
• Business Model Innovation
• Marketing Innovation
• Core Technology Innovation

The CPG Innovation Case Study

Determined to [...]

Why You Need SharePoint Consulting

A large number of businesses have SharePoint, but few use it to the fullest extent possible and do not realize the full business value of their investment. Microsoft SharePoint has quickly become a critical platform for collaboration within organizations of all types and sizes. Employees are now creating their own sites, teams are managing projects, and departments are building applications to streamline cumbersome or paper-based business processes using SharePoint. As the number of requests increase and become more complex and critical to your business, you need a proven and experienced partner to help you get more return from your SharePoint investment.

Link to Infograph

How Effectively Do You Use SharePoint?

If you are familiar with SharePoint as a document management platform, you may have noticed how easy it is to use. Some say, it is so easy that it is hard to use correctly and productively for many businesses.

Having weak or nonexistent information governance can make it extremely difficult for any business to reap value from document management technology. The following are some of the worst information governance problems your business can have:

1. One group (ex. IT or Legal) exclusively owns information governance.
2. The group that owns information governance believes that no other group should have stake in it.
3. The group that owns information governance would prefer it to be owned by another group.

The way to turn these weaknesses around is simple. Information governance should be shared by IT, Legal and Compliance and the lines of business. All groups must work together to ensure that all requirements regarding information governance are considered as IT system development is taking place.

How do you get these different groups to work together? EKI-Digital has broken this down into three steps that are the “diet and exercise” of information governance – they may not be easy but they are necessary.

1. Gain organizational alignment. The governing bodies need to understand that information governance should be a strategic priority across the board and all executive leaders need to understand that.

2. Appoint a provisional body. This body will design the business’ vision for information governance. This is not to be a single owner. The goal is to have a cross-functional team to work on this. Though it may take longer than appointing Legal or IT as the provisional body, it will prove to be more effective in the end.

3. [...]

Six Core Capabilities of a DevOps Practice

DevOps is a term that reflects what happens when seeming disparate concepts are blended. Combining developers and operations into one concept creates a new dynamic that changes the way people think about IT and the role of the developer in the organization.

Link to INFOGRAPH

Realizing The Full Potential Of SharePoint

Companies that achieve maximum business value from their deployments view SharePoint as an ongoing improvement opportunity, rather than a closed-end project. They recognize that as a business develops, expanding the functionality of SharePoint will provide additional support for their new goals. SharePoint installations also benefit from periodic “tune-ups” to ensure they are still aligned with a company’s business objectives.

Link to EKI-Digital SharePoint Services Overview

7 Software Development Roadblocks Frustrating IT Leaders

It’s an important time for IT Leaders. In the face of many new developments, trends and yes, pressures, this year will increase demand for big decisions—decisions that challenge the organization to stop accepting the status quo.

Don’t let these 7 software roadblocks undermine the big changes you’re expected to deliver this year. It’s time to make project failures, missed deadlines, rework and overruns a thing of the past with EKI-Digital—requirements definition and management software that’s purpose built to de-risk and accelerate your IT projects.

Link to Infograph